Emmett Flatweave 2 Seater Double Sofa Bed
د.م. 799,00 & Free Shipping
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Description
* Textured weave upholstery
* Scatter back cushions
* Beech wood legs
* Part assembly required
Welcome your impromptu overnight guests in style with the Emmett Sofa Bed. This 2 seater sofa bed is ideal for smaller homes, offering practical, space saving alternative to a double bed. Our two-tone, textured weave fabric is hard wearing and practical as it hides small marks, and give a smart-casual finish to the sofa for a timeless look.
Cathy –
We bought this in mid December and within 6 weeks the seat pads were completely flat. Cue a farcical back-and-forth over the next few months with repairs. A month wait for a technician to come out and look – who declared the seat filling that was used as ‘cheap and not fit for purpose’. Another month waiting for the replacement pads to be sent, and lo and behold they were of course exactly the same filling. Another month plus for yet another technician to come out and fit them, only for them to flatten after 3 weeks and not only that but the centre of the sofa had become a pit which we both sank towards when we sat in it.
Upon requesting a collection and refund we were then asked for yet more photos, and were offered a replacement or a repair, and were told it was an ‘old order’. I had to explain twice that the item was less than six months old and we had been emailing back and forth about issues with it since around 5 weeks after receiving it. We refused both and pushed for a refund and were told yet again that it was an old order and we were only entitled to an exchange or yet another repair.
Quite why anyone would find it acceptable to pay the best part of £1K for a sofa and to then have to suffer repair men constantly in and out of your house is beyond me, however once I had mentioned the Consumer Rights Act, it was suddenly arranged for the item to be collected the following week. Collection was smooth (other than the men doing it smashing the top off of my brick gate post getting the sofa out of the house), and the refund was processed smoothly a couple of weeks after collection (the only joyful part of the whole experience). Do not waste your money.